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- When will my item be shipped?
- Do you offer local pick ups?
- How do I contact Enclave Jewelry?
- What are the instructions for returning an item?
- What payment methods do you accept?
- What type of shipping methods do you offer?
- How can I be sure of the authenticity of your jewelry?
- Is ordering from you website really safe?
- What your privacy policy for emails?
- Do you offer wholesale order discounts?
- How should I clean my sterling silver jewelry?
- What exactly is Rhodium?


- When will my item be shipped?
We ship out all items within 48 hours of receiving payment. Delivery time, depends on your choice of shipping method.

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- Do you offer local pick ups?
Sorry, but due to our company's standard insurance requirments, no local pick ups will be authorized.

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- How do I contact Enclave Jewelry?
To contact us, send us an email at sales@enclavejewelry.com. We respond to all emails within 48 hours.

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- What are the instructions for returning an item?
Please email us within 7 days of receiving the item, and we will email you instructions on how to proceed the return process.

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- What payment methods do you accept?
We accept all major credit cards though PayPal, BidPay, Money Orders / Cashier Checks, & Personal Checks.

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- What type of shipping methods do you offer?
We offer shipping via USPS only. There is USPS First Class Mail, USPS Priority Mail, and USPS Express Mail. Transit times are displayed below: - USPS First Class: 4 - 7 business days - USPS Priority Mail: 2 - 3 business days - USPS Express Mail: 1 business day

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- How can I be sure of the authenticity of your jewelry?
Our jewelry represents commitment to fine quality and outstanding value at super low prices. Our jewelry has support from our customers through their 100% positive feedback. More specific product and authenticity information about jewelry items may be available by contacting us.

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- Is ordering from you website really safe?
Our website is 100% Secured and Powered by eCrater. We are also PayPal Verified. We have been in the jewelry business for the past 14 years.

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- What your privacy policy for emails?
Enclave Jewelry respects your privacy. Your e-mail address is totally secure. The only personal information any visitor is asked to provide on this website is name and email address. This information will be used only by Enclave Jewelry and only to communicate with you. Any personal information collected on this website is specifically and knowingly provided voluntarily by our visitors.

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- Do you offer wholesale order discounts?
Yes, we do offer wholesale order discounts. Please email us with the item title and quantity, and we will get back to you with a quote. A wholesale website will be available soon for all your wholesale needs.

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- How should I clean my sterling silver jewelry?
Since most of our sterling silver jewelry has a Rhodium plating, they will not tarnish like silver jewelry without it. Therefore, it only needs to be cleaned with jewelry cloth in order to remain shiny. The cloth is chemically treated with non-toxic cleaning and polishing agents especially formulated for fine silver in order to restore the luster of the silver. However, using any "silver dip" or acidic solution to clean it will damage the plating. This cloth is available at our website, under the accessories category.

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- What exactly is Rhodium?
Rhodium is a silver-white metallic element, is highly resistant to corrosion, and is extremely reflective. It is used as a finish for jewelry, mirrors, and search lights. Rhodium was introduced to jewelry industry a decade ago to enhance the shininess and for preventing degradation for white gold and sterling silver. It is also used in electric connections and is alloyed with platinum for aircraft turbine engines. South Africa is the major source, accounting for almost 60% of the world's rhodium supply Russia is the second largest producer.

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Last Updated: 11 Sep 2006 06:33:32 PDT home  |  about  |  terms  |  contact
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